When will my order ship?
Our bows are now "Tied to Order" meaning that once we receive your order, we will finish your bow on your preferred hardware. Because of this step, we process all orders within 7-10 business days from the date you place your order. Note Holidays and Weekends are outside of the order processing quoted timeframe. We'll always ship as soon as possible but we want to make sure expectations are set should there be a higher volume of orders received.
What bows are recommended for Newborns?
All of our bows are suitable from Newborn and up, however if you prefer a size-appropriate bow we would suggest starting with the Mini Knot Bow, Petite Ellie or Ellie sizes. Lizzie is cute too, if you want a fuller bow. And be sure to select Nylon Headband for your Hardware preference, as these gentle headbands are ideal for the tiniest of babes.Choose from 4 neutral shades, perfect for your little babe.
The bow I want is out of stock. Will there be more?
Most of our bows are limited, meaning we list all available. On occasion we'll restock bows, but most of the time we won't. Be sure to follow our Instagram page for stock updates, including restock and new bows! @BabyElliesBows.
What is the Shipping Policy?
Orders will ship within 5-7 business days from your order date unless otherwise stated on our website or product listing. Order processing time does not including the selected shipping time. We ship all orders standard via USPS First Class Mail, however we do offer the option to upgrade to Priority Shipping. All orders over $30 will receive the option for FREE US Ground Shipping.
You will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way!
I live in the North Austin area. Can I waive shipping and pick up my bows?
If you live in the North Austin area and would like to pick up your order, send us an email to email@example.com and we will refund shipping and schedule your pickup. We currently allow for pickups on the Weekends only.
Orders not picked up within 2 weeks from fulfillment will be cancelled.
Reminder: we process all orders within 5-7 business days, so please keep this in mind when coordinating a pickup.
What is the Return Policy?
If you wish to cancel your order, please do so within 2 hours of placing your order.
As each product is handmade and limited in availability, we cannot offer any returns or exchanges. However, if there is an issue with your order, please email us at firstname.lastname@example.org so we can work it out. Our end goal is to have a happy client, so we will always do our best to make this happen.
What is the best way to care for my Bow?
Never run your bow through the washing machine. Our bows are handmade and are delicate, and washing them could cause damage. If you need to clean your bow, you can do so by spot cleaning with a wet cloth. If you need a little boost, a small amount of oxyclean should do the trick.
Are the bow clips reversible?
If you select either of our Clip options at checkout please note these clips are not glued for easy reversible wear. Simply remove the clip, and re-insert in the opposite direction under the fabric cinch. Because of this, we kindly remind you to always supervise young children while wearing our bows. If you want your clip fixed, a dot of hot glue is all you'll need!
What are my hardware options?
- Soft Nylon Headband. These handmade headbands are so soft and gentle, perfect for a newborn baby. With a custom designed nylon, these headbands offer a great amount of stretch and perfect recovery. Made in the USA. This is the ideal finish for newborns, infants, and toddlers with fine hair. We offer 4 neutral color choices: Latte, Mocha, Espresso and Black.
- Reversible Clip with No-Slip Grip. These silver flat alligator clips include a silicone no-slip grip, with permanent adhesive. The silicone offers a strong grip for all hair types, and is the perfect transition for moving into a hair clip style.
- Reversible Clip with Teeth. These silver alligator clips feature rigid teeth, creating a strong hold on all hair types. These are the perfect clips for girls who are more active or have thicker hair. This type of clip is strongly encouraged for the Betty + Elizabeth style.
How do the different styles and sizes compare?